ServiceDesk Plus will help you:

• Get automated ticketing procedure and the least resolution time for closing the tickets.
• Track software usage, software license violation and other assets with a robust CMDB, thereby reducing your cost and risks.
• Create your Purchase orders and maintain the Contracts of each of your assets without forgetting to renew them or procure loaned out assets.
• Generate reports pertaining to any issue and save it in any format for future reference.
• Get a helpdesk software that releases service updates every month and releases 2 major releases every year fulfilling customer demands

The BMC Remedy IT Service Management Suite reduces complexity and makes customer support, change management, and asset management integrated and efficient. With BMC, you can benefit from the following:

• One suite of integrated applications means quicker implementation, accelerated learning curve, and lower TCO
• One partner for industry-leading software, services, and training means you will fast-track your ITIL initiatives by up to 50 percent
• One architecture that includes both the leading CMDB and the leading service desk
• One clear leader in both CMDB and service desk market share

Bugzilla is a Web-based general-purpose bugtracker tool originally developed and used by the Mozilla project. Released as open source software by Netscape Communications in 1998, Bugzilla has been adopted by a variety of organizations for use as a defect tracker for both free software and proprietary products.

Bugzilla features:

• Optimized database structure for increased performance and scalability
• Excellent security to protect confidentiality
• Advanced query tool that can remember your searches
• Integrated email capabilities
• Editable user profiles and comprehensive email preference
• Comprehensive permissions system
• Proven under fire as Mozilla's bug tracking system

HP OpenView Service Desk gives enterprises and service providers a unique solution to successfully manage service levels. The integrated service desk functionality allows you to manage crucial support and service processes to successfully deal with today’s complex IT management challenges.

HP OpenView Service Desk helps you manage your service level agreements (SLAs) by showing you which IT elements your service is depending on, which customers are receiving the service, and who is managing and supporting the service. Now, with new levels of integration with HP OpenView Internet Services Manager and HP OpenView Service Navigator, HP OpenView Service Desk will allow your organization to manage your services better than ever before.

Features:

• Demonstrates the relationships between customers, business services, servicelevel agreements and support level objectives;
• Provides a hierarchical service structure with multi-tiered SLA capabilities;
• Provides straightforward information in a recognizable format with an intuitiveMicrosoft Outlook look-and-feel user interface;
• Offers the capability to customize forms, views and fields on the fly, withoutthe need to bring the application server down;
• Provides out-of-the-box reporting capacities and database views to facilitatethe integration with external reporting tools.

Does you central service desk support a number of decentralised service desks? Then you know that the cooperation between the various different departments is not always harmonious. By using TOPdesk all your decentralised service desks can easily gain access to your central application via the Internet. As a result every service desk employee will have access to the same data, regardless of the location.

• TOPdesk Enterprise - TOPdesk Enterprise is the perfect service management solution for large organisations. It is web-based, scalable and offers a wide range of possibilities.
• TOPdesk Professional - TOPdesk Professional’s modular build and user-friendly interface enable you to further professionalise your service desk.
• TOPdesk lite - Streamline your service management processes with TOPdesk lite. Logging calls and resolving incidents is made simple and efficient.

WonderDesk is a fully automated help desk for the web. This database cgi-script is designed to help businesses organize your incoming support requests. Instead of customers clicking on an email address, they can now use this automated help desk to submit any problems they may have. They can also log back in later to check the status or make changes to those requests.

The WonderDesk saves companies time and money by increasing their efficiency and by keeping them organized. Since this is web based, the companies' technicians can log in from anywhere in the world and continue to work.

Companies can replace their support email link with the WonderDesk, and say goodbye to that messy email inbox and support requests that fall through the cracks. Customers are notified via email each step of the way, throughout the duration of their support request. At any time, they can log back in and check the status or update their support request. They can also work one on one with the technician that is assigned to the support request.

WonderDesk other features includes Internet or Intranet implementation; allows companies to hire remote technicians; automatic notification to the technicians via email or pager; efficient point and click interface; fully searchable database including customer history, tons of statistics, and much more.