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Web-based helpdesk software that helps you manage all your communications from a single point

Business Software: Support and HelpDesk

ManageEngine ServiceDesk Plus X X X X X
Click to view product Company:ManageEngine
Title:ManageEngine ServiceDesk Plus

ServiceDesk Plus will help you:

  • Get automated ticketing procedure and the least resolution time for closing the tickets.
  • Track software usage, software license violation and other assets with a robust CMDB, thereby reducing your cost and risks.
  • Create your Purchase orders and maintain the Contracts of each of your assets without forgetting to renew them or procure loaned out assets.
  • Generate reports pertaining to any issue and save it in any format for future reference.
  • Get a helpdesk software that releases service updates every month and releases 2 major releases every year fulfilling customer demands
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Zoho Projects X X X X X
Click to view product Company:ZOHO Corporation
Title:Zoho Projects

ZProject offers 1 Project Free! The Project Stream gives you a quick overview of the latest activities happening around your project. With the project calendar it's easy to keep track of all the important events of a project from a single place. The Documents area provides a centralized area where you can store and organize in different folders your documents. And, because Zoho Projects is integrated with Zoho Office, you can quickly create documents, spreadsheets and presentations directly on your browser, without having to install (or pay for!) any additional software.

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BMC Remedy IT Service Management Suite
Click to view product Company:BMC Software
Title:BMC Remedy IT Service Management Suite

The BMC Remedy IT Service Management Suite reduces complexity and makes customer support, change management, and asset management integrated and efficient. With BMC, you can benefit from the following:

  • One suite of integrated applications means quicker implementation, accelerated learning curve, and lower TCO
  • One partner for industry-leading software, services, and training means you will fast-track your ITIL initiatives by up to 50 percent
  • One architecture that includes both the leading CMDB and the leading service desk
  • One clear leader in both CMDB and service desk market share
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BMC Remedy Service Management
Click to view product Company:BMC Software
Title:BMC Remedy Service Management

With BMC Remedy Service Management applications, you can ensure IT service levels and discover, understand, model, respond, or track IT system problems and business services failures—all to help speed the attainment of Business Service Management (BSM). Our IT Service Management products support industry best practices, including the IT Infrastructure Library (ITIL®), to help measure and communicate the value and impact of IT initiatives on revenue, profits, and shareholder value.

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Click to view product Company:Mozilla Organization

Bugzilla is a Web-based general-purpose bugtracker tool originally developed and used by the Mozilla project. Released as open source software by Netscape Communications in 1998, Bugzilla has been adopted by a variety of organizations for use as a defect tracker for both free software and proprietary products.

Bugzilla features:

  • Optimized database structure for increased performance and scalability
  • Excellent security to protect confidentiality
  • Advanced query tool that can remember your searches
  • Integrated email capabilities
  • Editable user profiles and comprehensive email preference
  • Comprehensive permissions system
  • Proven under fire as Mozilla's bug tracking system
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Click to view product Company:ReadyDesk

ReadyDesk is a web based helpdesk and supportdesk software solution to meet the demands of businesses of any size.

ReadyDesk provides many options to help customers get their issues resolved quickly. Customers can open tickets from the customer portal, browse support articles in the KB (knowledge base) for self service, create tickets automatically by sending an e-mail or chat with a Support Engineer live, online.

Support Engineers and customers only need a web browser to use ReadyDesk. There's no other files to download.

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Click to view product Company:CrossTec Corporation

Does you central service desk support a number of decentralised service desks? Then you know that the cooperation between the various different departments is not always harmonious. By using TOPdesk all your decentralised service desks can easily gain access to your central application via the Internet. As a result every service desk employee will have access to the same data, regardless of the location.

  • TOPdesk Enterprise - TOPdesk Enterprise is the perfect service management solution for large organisations. It is web-based, scalable and offers a wide range of possibilities.
  • TOPdesk Professional - TOPdesk Professional’s modular build and user-friendly interface enable you to further professionalise your service desk.
  • TOPdesk lite - Streamline your service management processes with TOPdesk lite. Logging calls and resolving incidents is made simple and efficient.
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Unicenter Service Assure
Click to view product Company:Computer Associates
Title:Unicenter Service Assure

Unicenter Service Assure and Unicenter Service Level Management are solutions in the Unicenter Service Management portfolio that focus on end-user SLA contract management and infrastructure service level management, respectively. They combine to provide full life-cycle SLA management, starting from the organization modeling necessary to administer contractual relationships between the IT organization and internal or external business units, to detailed monitoring of defined service offerings, to aggregation and correlation of key metric data across systems, platforms, networks, and applications.

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Click to view product Company:Web Wonderland, Inc.

WonderDesk is a fully automated help desk for the web. This database cgi-script is designed to help businesses organize your incoming support requests. Instead of customers clicking on an email address, they can now use this automated help desk to submit any problems they may have. They can also log back in later to check the status or make changes to those requests.

The WonderDesk saves companies time and money by increasing their efficiency and by keeping them organized. Since this is web based, the companies' technicians can log in from anywhere in the world and continue to work.

Companies can replace their support email link with the WonderDesk, and say goodbye to that messy email inbox and support requests that fall through the cracks. Customers are notified via email each step of the way, throughout the duration of their support request. At any time, they can log back in and check the status or update their support request. They can also work one on one with the technician that is assigned to the support request.

WonderDesk other features includes Internet or Intranet implementation; allows companies to hire remote technicians; automatic notification to the technicians via email or pager; efficient point and click interface; fully searchable database including customer history, tons of statistics, and much more.

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